FAQ's

FAQs

How do I search for a particular colour?

Simply use our browse by colour option in the category listings on the left-hand side of the home page or use the search box at the top right of the screen to search for a colour. Simple one word searches work best, i.e. “Orange”; “ Walnut”, etc.

Are your colours accurate?

Regrettably, it is impossible to replicate on a computer screen colours as accurately as they appear in the real world. The vast variation in the performance of computer screens from one manufacturer and one screen model to another makes this impossible. Our colour representations are as accurate as is possible with current technology. If you have any doubts, please contact us before ordering for guidance. We cannot guarantee colour matching based on the screen images on our site and cannot be responsible for variations between the colours of our items when seen in real live compared to the on-screen representation. In short, we cannot guarantee colour accuracy in printed material or on screen. If in doubt, call and ask about our swatch/colour sample service –see below

How do I match the colour of different items? For example, a desk, a pedestal and a cupboard.

To be sure of a colour match between different items, for example, between a desk, a pedestal and a cupboard, be sure to select items from the same series. Check carefully the product name and description as the product series it belongs to will be clearly detailed in these. Although you may find items of the same colour from different series or brands, these are not a guaranteed match and we will not be responsible for colour differences across different product series should you select items on this basis.

Why do the same colour items from different ranges seem to vary?

You may see two items described, for example, as “beech” that appear to be a different colour. We use images provided by the manufacturers for their items and the way these images are produced will vary from one manufacturer to another so this can account for differences in how items appear on screen. In addition, there are many different shades and wood qualities available in any one colour, such as beech for example again, which leads to genuine differences in the shade of one item to another that is described as the same colour. If in doubt, call and ask about our swatch/colour sample service – see below.

Do you provide a colour swatch/sample service?

Yes, we can provide fabric and wood-finish samples for many of our items. There is a small deposit payable that is refundable on return of the swatches/samples to us in good condition.

Do you offer an assembly/installation option?

Many of our items are available on an assembly and/or installation basis. Please check the item description for full details. If you are looking to place a volume order, please contact us for a formal quotation to include assembly/installation where possible.

Do you offer bulk discounts?

Yes, we welcome volume enquiries and additional discounts are often available on significant quantities. As a guide, bulk orders are usually classed as more than 6 desks & chairs or chair orders over 12+ units. Please contact us for a formal quotation.

Do you offer a design service?

We can offer a design service in cooperation with certain of our manufacturers for some product lines. Please ask for full details.

I don’t want to build my own furniture; can you provide an assembly and installation service?

Yes, on many of our items we can provide either a pre-assembled or delivery and installation service. Please check the item description carefully for full details or call for more assistance on 01225 690700.